We're Here to Help
Get expert support for all your hosting, development, and digital service needs across Africa
How Can We Help You?
Live Chat
Chat with support right now
Open our in-page livechat for guided troubleshooting and rapid escalation when needed.
WhatsApp Support
Message us on WhatsApp during support hours
Get real-time help from our technical team. Fastest response times during business hours.
Start ChatEmail Support
Submit detailed support requests
For complex issues requiring documentation or screenshots. Response within 4 hours.
Email UsTicket Portal
Track issues with SLA visibility
Create and monitor support tickets with full conversation history and status updates.
Sign InSupport Hours (CAT - Central Africa Time)
Weekdays
Monday - Friday: 7:30AM - 5:30PM
Weekend
Saturday: 8:00AM - 12:30PM
Sunday: Closed
Enterprise clients receive 24/7 priority support for critical issues
Frequently Asked Questions
What are your support hours?
Monday-Friday: 7:30AM-5:30PM CAT, Saturday: 8:00AM-12:30PM CAT. Emergency support available for enterprise clients 24/7.
How quickly do you respond to support requests?
WhatsApp inquiries: Within 30 minutes during business hours. Email tickets: Within 4 hours. Critical issues: Immediate response for enterprise clients.
Do you provide support across Africa?
Yes! We support clients across 8+ African countries with local expertise and regional payment integration assistance.
What types of issues do you support?
Technical issues, billing inquiries, hosting problems, domain management, API integration, payment gateway setup, and custom development questions.
Is there a cost for support?
Basic support is included with all services. Priority support with dedicated account managers available for enterprise plans.
Can I schedule a consultation call?
Yes! Contact us via WhatsApp or email to schedule a technical consultation or strategy session with our team.
Self-Service Resources
Documentation
Access comprehensive guides for hosting setup, domain management, API integration, and development services
- ▹Getting Started Guides
- ▹API Documentation
- ▹Video Tutorials
Knowledge Base
Search our knowledge base for answers to common questions and troubleshooting steps
- ▹Troubleshooting Articles
- ▹Best Practices
- ▹Integration Examples
Still Need Help?
Our technical support team is ready to assist you across Africa