Something broken? We will fix it.
Remote help for your website, app and email. Pick what you need, see the price first, and get a written summary when it is done. No subscription.
Choose your support
Pay for the help you need. Each option shows what is included and what extra time costs.
What we can help with
Email and domains
Setting up mailboxes, mail that will not send or arrive, DNS and domain problems.
Website down or erroring
Blank pages, error messages, broken forms and things that stopped working after an update.
Hacked or infected sites
Malware removed, a clean copy restored and the way in closed.
Slow websites
We find out why it is slow and fix what we can.
Apps and integrations
Payment, WhatsApp or other connections that have stopped working.
Backups and restores
Backups that actually work, and getting your site back from one.
How it works
Pick an option
Add it to your cart and check out. You see the price and what is included first.
Tell us what is wrong
Reply to the confirmation, or message us on live chat or WhatsApp.
We fix it and write it up
A technician works on it and sends you a short summary of what was wrong and what changed.
Looking after a site all year?
Monthly care plans cover updates, backups and uptime for your website, and can be added to any project. Ask for one in your estimate.
Get an estimateAlready a client?
For hosting, billing or an existing order, use the help centre. Tickets, live chat and WhatsApp are all there.
Open the help centreWhy Choose Our Technical Support?
We provide reliable, secure, and high-performance hosting solutions backed by expert support
Real people who fix it
A technician works on your problem, not a script. You get a fix, or an honest answer about what the fix needs.
Clear prices up front
You see the price, the hours included and the rate for extra time before you pay.
A written summary every time
After the work, you get a short note of what was wrong and what was changed.
Websites, apps and email
From a hacked site to a broken integration or an email problem, we handle the technology your business depends on.
99.9% Uptime Guarantee
Your website stays online when you need it most
Monitored 24/7
Enterprise-grade infrastructure
Frequently Asked Questions
Common questions about our Technical Support
The time a technician spends on your problem: finding the cause, fixing it and checking it works. We log it and send you a written summary, so you can see what the time was used for.
Every option shows the rate for extra time on this page. We tell you before we go over the included time, so there are no surprises on the bill.
Usually, yes. We start by looking at what is wrong and tell you honestly if the real fix is bigger than the problem you came with, for example a rebuild.
Each option lists its first-reply time. For the Emergency Fix, we start the same business day when you book before noon.
Our team answers Mon–Fri 7:30–17:30, Sat 8:00–12:30 (CAT). You can message us at any time and we will pick it up when we are in.
A description of what is wrong, when it started and what you have already tried. Please do not send passwords in chat or email; we will arrange access another way.
Add the option to your cart and pay at checkout with any of the payment methods listed there.
Special Offers & Promotions
Don't miss out on exclusive deals for Technical Support
Limited Time Discounts
Up to 50% off on annual plans
Bundle & Save
Combine services for extra savings
Free Extras
Free domain, SSL, and more included
New offers added regularly • Terms and conditions apply